Refund Policy For all concerns regarding prints

Effective Date: 2/26/26

This Return Policy applies to products and services offered by Redwood Realms Studios (“Company,” “we,” “our,” or “us”). By purchasing from us, you agree to the terms outlined below.

1. Digital Products (Games, Downloadable Content, Software)

Due to the nature of digital products:

• All digital sales are final.

• We do not offer refunds or exchanges once a product has been downloaded, accessed, or delivered.

Exceptions

Refunds may be considered on a case-by-case basis if:

• You experience a verified technical issue that prevents the product from functioning as intended.

• The product was purchased in error and has not been downloaded or accessed.

• Required by applicable consumer protection laws.

If you believe you qualify for an exception, please contact us within 7 days of purchase.

2. Physical Products (If Applicable)

If we offer physical merchandise (such as apparel, collectibles, or printed materials), returns may be accepted under the following conditions:

• Items must be returned within 14 days of delivery.

• Products must be unused, undamaged, and in original packaging.

• Proof of purchase is required.

Non-Returnable Items

• Opened or used merchandise

• Clearance or final sale items

• Personalized or custom-made products

Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

3. Damaged or Defective Items

If you receive a defective or damaged product:

• Contact us within 7 days of delivery.

• Provide your order number and clear photos of the issue.

• We may offer a replacement, store credit, or refund at our discretion.

4. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your financial institution.

• We are not responsible for delays caused by banks or payment providers.

5. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue:

• We reserve the right to suspend or terminate your account.

• Future purchases may be restricted.

We encourage customers to contact us directly to resolve any concerns.

6. How to Request a Return or Refund

To request a return or refund, please contact:

Redwood Realms Studios
Email: [Insert Support Email]
Subject Line: Return Request – Order #[Your Order Number]

Include:

• Your full name

• Order number

• Description of the issue

• Supporting photos (if applicable)

7. Policy Updates

We reserve the right to modify this Return Policy at any time. Updates will be posted with a revised effective date.

If you have any questions about this policy, please contact us before making a purchase.